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Frequently Asked Questions

FAQ
What is CUDDLY?
CUDDLY is a for-good, for-profit company with a mission to save and bring joy to animals by directly supporting animal welfare nonprofit organizations worldwide.
The CUDDLY platform enables animal welfare organizations to create product wishlists and fundraising campaigns so that donors can give back transparently by purchasing products or giving monetarily to the rescue and the animals in their care.
CUDDLY's donor base is over 250,000 strong and we are 100% dedicated to and passionate about animals.
FOR DONORS
How can I help rescue animals on CUDDLY?
There are 3 ways on how you can help rescue animals on CUDDLY:
1) PURCHASE PRODUCTS FOR INDIVIDUAL ANIMALS IN THE CARE OF OUR SHELTERING PARTNERS
www.cuddly.com/wishlists
Our wishlist feature consists of product registries for animals created by each of the Animal's Rescue or Shelter organizations. You can purchase a product for any animal by checking out their wishlist and the item will be shipped directly to the animal's rescue or shelter.
2) JOIN THE CUDDLY CLUB BY DONATING MONTHLY
www.cuddly.com/club
If you want to give ongoing support to the most urgent needs animals, you can join the CUDDLY Club. You can choose the amount you want to give monthly; most people give between $30-100/mo. All funds from the CUDDLY Club are used directly to purchase wishlist gifts from urgent needs animals on cuddly.com on a weekly basis.
3) SUPPORT AN INDIVIDUAL ANIMAL MONETARILY
www.cuddly.com/donate
You can support any animal directly by giving a donation to them. All funds are sent directly to Rescue or Shelter that cares for the animal.
How can I be sure my donation is helping the pet I donate to?
All the organizations featured on CUDDLY are certified 501(c)3 nonprofits and are verified using our API with Guidestar. (www.guidestar.org).
Our fundraising consulting team works with all of our sheltering partners closely helping setting up their campaigns. Also, in certain cases, we are verifying with their veterinary partner that they are providing care to the animals in their care.
After you donate to a pet, you will receive updates on an animal's progress until the animal finds their way into a fur-ever home.
How do I obtain my donation receipt?
A receipt is emailed to you each time you donate. A complete list of all receipts can be found by logging into your Donor Profile. Don't have an account yet? No problem, just register here using the same email you used when you donated, and all of your receipts will appear in your dashboard.
Can my donation be refunded?
In order to support the urgent needs cases on CUDDLY, we send items and funds as quickly as possible to our rescue partners. Because of our accelerated payment system, refunds are not possible through our platform.
How can I become more involved with animal welfare?
We think you are absolutely amazing for asking this. With so many animals in need, it is important we all take responsibility for making their lives a little brighter. There are no doubt many rescues and shelters in your area that would love help fostering, doing chores around the facility, taking pictures, working on social media, and so many other tasks. Find the name of a local group by clicking here and searching for one in your area.
FOR NON PROFIT ORGANIZATIONS
How is CUDDLY different from other fundraising websites?
While CUDDLY functions similarly to other fundraising websites, our platform brings added value to animal welfare nonprofits and animal lovers, alike. On CUDDLY, you have a fundraising team helping you succeed every step of the way. Each rescue or shelter is paired with a dedicated Fundraising Consultant (who, like you, is passionate about animals) to guide you through tried and tested steps to earn the most success for your animals.
With CUDDLY, your organization has access to many different features that you won't find on any other fundraising platform. You can create individual fundraisers for each animal in your care, utilize our email marketing tool directly from your dashboard, connect your PayPal and Stripe accounts to receive your donations faster than any other platform, receive paid social ads from CUDDLY, and so much more!
Our ultimate goal is to help each of our partner organizations garner more monetary donations, as well as much needed supplies through wishlists, so that more animals can be saved. By using the CUDDLY Wishlist feature, your pets can receive necessary gifts and ease some of the financial strain that comes along with their care.
How do I set up a campaign?
If you don't already have an account, setting one up is easy! Simply click the "Profile" icon in the top right corner of our homepage. From there, select the "Register" option and click "Continue" under the Shelters/Rescues section. Next, you will input your appropriate credentials and verify the EIN number linked to your non-profit organization.
Once the account is activated, simply click "Add a Pet Campaign" at the top of your dashboard and enter the pet's details. If you'd like to include a wishlist with your fundraiser (we recommend it!), please check the "Create a Wishlist Registry" box at the top. Once you are finished inputting your pet's information and photos, you will see a "Publish Campaign" option at the bottom of the page which will take you to our wishlist catalogue. Simply select the items your pet will need during recovery then click "Save and Proceed" in the right side column. From there, you will input your appropriate shipping address (sorry, no PO Boxes!) and press "Publish".
Now, your CUDDLY campaign is active and ready to share! Simply copy and paste the URL link to your social media pages for maximum exposure. To explore our other fundraising tools, please don't hesitate to reach out and we will get you connected with one of our amazing Fundraising Consultants to help further.
Please feel to reach out by phone at 866-731-4862 or via online chat during normal business hours with any questions. We would be happy to help you get started today!
What is the difference between a fundraiser and a Weekly Wish?
A fundraiser is started by an animal-welfare organization to benefit pet(s) in their care. When a campaign profile is 100% complete, it can become eligible for the Weekly Wish position. The Weekly Wish is a non-profit campaign selected by our team as one of our most urgent needs fundraisers on our platform. It is also highlighted on the homepage for one week, as well in our newsletters, social media, and other special marketing efforts.
How soon will I receive my funds?
We understand the urgency that pertains to some medical cases, which is why we strive to send you donations as quickly as possible. You can choose to receive your credit card and PayPal donations on a weekly basis by signing up for automatic transfers. Additionally, any payments that are processed without a Stripe or PayPal account are generally sent via check twice a month. Unlike other sites, there is no need to close out a fundraiser before you can access your donations which enables you to help your animals sooner.
Does it cost anything to use CUDDLY?
CUDDLY, takes 0% of your total funds raised.
However, processing fees of 2.9% + $.30 are deducted from your funds raised via PayPal and credit cards to cover our transaction costs.
Optional tips (given by donors with their donation) to CUDDLY are used to continually invest in improving your fundraising tools, maintain our customer care team, and support marketing programs to help you grow your donor base. We are the ONLY crowdfunding platform that helps promote and invests in your campaigns after you have created them.
Are my donors and my donor email list kept private?
Yes. Any email address lists uploaded to your account are kept private and for your sole use to market your campaigns.
Using our emailing tool to promote your campaigns has proven to increase your funding by over 70%.
FOR POTENTIAL ADOPTERS
I need to surrender my pet. Can I drop him/her off to you?
While we love animals, we are unable to take in pets as we are not a rescue facility. Instead, please contact your local SPCA for more information. If you need help finding a local rescue to take in your pet, please contact us and we may be able to help you connect with one of our partnering rescues. Once your animal is in the care of a shelter or rescue, we can help the rescue create a fundraising campaign for your pet if it needs medical attention, medication, etc.
How do I pursue a pet adoption?
Adoptable pets can be found by searching on this page: https://cuddly.com/adopt-a-pet. Click the "Adopt" button on the pet's campaign if you are interested in that pet and your name will be added to a waitlist and the rescue or shelter will contact you if they believe it is a good fit.